Returns & Refund Policy

We want you to love your Rhanises purchase.

Every Rhanises piece is made with care and purpose. Because many of our products are made to order, we encourage you to review the product description, colour options, and size guide carefully before placing your order.

Returns & Exchanges

We do not accept returns or exchanges simply because the wrong size, colour, or style was ordered.

Please refer to the size guide on each product page before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

If the issue is confirmed, we'll gladly arrange a replacement or another appropriate solution at no additional cost.

If You Ordered the Wrong Size

We understand that mistakes happen.

If you've ordered the wrong size, please contact us. While we cannot guarantee an exchange for made-to-order products, we'll review each request individually and do our best to help.

Refunds

Refunds are available only where a replacement cannot reasonably resolve a confirmed issue such as:

• A defective product
• A printing error
• The wrong item being delivered

Approved refunds will be processed to the original payment method.

Questions?

If you need assistance, please visit our Let's Connect page. We're always happy to help.